推荐蓝雨
本书是面向职场而编写的饭店酒店管理英语教材，主要内容包括：餐饮业、前厅部、入住登记、客房部、在美国打电话的秘诀、如何有效地利用顾客投诉、健身中心、餐饮业收银员、食品服务部经理、点菜服务、酒水服务、餐桌礼仪及在未来技术时代中付餐费等。 本书既可作为高等院校饭店酒店管理类的专业英语教材，也可供相应的培训班使用。从业人员使用本书“自我充电”，亦颇得当。
先读为快
本书是面向职场而编写的饭店酒店管理英语教材。主要内容包括：餐饮业、前厅部、入住登记、客房部、在美国打电话的秘诀、如何有效地利用顾客投诉、健身中心、餐饮业收银员、食品服务部经理、点菜服务、酒水服务、餐桌礼仪及在未来技术时代中付餐费等。
本书体例上以由Unit为单位，每个Unit由以下几部分组成：情景对话_注重实用性，每篇对话有一个主题，内容简单且易上口。课文一选材广泛、风格多样、切合实际；单词——给出课文中出现的新词，读者由此可以积累专业的基本词汇：常用词组及句子——给出本单元所涉及的常用词组和句子；难句讲解——讲解课文中出现的疑难句子，培养读者的阅读理解能力；习题——针对课文的练习，巩固学习效果；文化沙龙——介绍一些饭店酒店方面的知识；练习答案——供读者对照检查。
本书既可作为高等院校饭店酒店管理类的专业英语教材，也可供相应的培训班使用。从业人员使用本书“自我充电”，亦颇得当。
目录
Unit 1 Introduction to Hotel Industry
Part One Dialogues
Part Two
Part Three
Part Four Cultural Salon: Trend in Hotel Investment Shrinking by 50%
Unit 2 Reservations
Part One Dialogues
Part Two
Part Three
Part Four Cuitural Salon: Westin Hotels and Resorts Goes Smoke-free
Unit 3 Checking in
Part One Dialogues
Part Two
Part Three
Part Four Cultural Salon: Turn Front Desk Clerks Into Front Desk Salespersons
Unit 4 Housekeeping Services
Part One Dialogues
Part Two
Part Three
Part Four Cultural Salon: Enhancing the Guest Experience
Unit 5 Telephone Services
Part One Dialogues
Part Two
Part Three
Part Four Cultural Salon: Telephone Operator's Work
Unit 6 Handling Complaints
Part One Dialogues
Part Two
Part Three
Part Four Cultural Salon: Hotel Customer Loyalty: Splitting Hairs
Unit 7 Fitness and Recreation Center
Part One Dialogues
Part Two
Part Three
Part Four Cultural Salon: The Recreation and Fitness Center of Shangri-La Hotel
Unit 8 Checking out
Part One Dialogues
Part Two
Part Three
Part Four Cultural Salon: Does Your Hotel Accept Checks?
Unit 9 Food Service
Part One Dialogues
Part Two
Part Three
Part Four Cultural Salon: Concept Restaurants Are Here to Stay
Unit 10 Taking Orders
Part One Dialogues
Part Two
Part Three
Part Four Cultural Salon: The Awaiting Area
Unit 11 Serving Dishes
Part One Dialogues
Part Two
Part Three
Part Four Cultural Salon: Chef, Cooks, and Food Preparation Workers
Unit 12 Dealing with Complaints
Part One Dialogues
Part Two
Part Three
Part Four Cultural Salon: Dining at Taylors Restaurant of Dartmouth
Unit 13 Paying the Bills
Part One Dialogues
Part Two
Part Three
Part Four Cultural Salon: Japanese Cuisine
附录
附录1 参考译文
附录2 参考答案
