《导游英语》以导游为中心，介绍导游所必须具备的基本业务知识和旅游文化知识，如旅行社概况、中国传统节日、中国传统习俗等，设计了导游在接待游客的全过程中可能会遇到的各种情景，如接待游客，为游客安排食、住、行、游、购、娱，处理突发事件和向游客道别等。这些内容构成了全书的12个单元，每个单元包括课文、对话、补充阅读和课后练习。课文部分比较系统地介绍导游所必需的旅游文化知识；对话注重典型性和实用性，全面呈现导游接待工作全过程的情景对话，每个单元包括3组对话；补充阅读旨在进一步提高学生的英语语言能力，增加学生的旅游文化知识；练习的设计注重多样化，有听写、情景短剧表演、英汉互译等，其中英汉互译提供有关世界著名景点、著名文化习俗的英文资料和中国著名景点的中文资料，让学生翻译，以增加学生的旅游文化知识。这样，每个单元有三处比较集中地呈现旅游知识，即课文、补充阅读材料和部分练习。教材容量和难度适中，可供一学期使用，建议每周学时为4～6节。

Unit One Travel Service
Text Travel Agency
Dialogue 1 Enquiring about the Touring Packages
Dialogue 2 Enquiring about the Bus Tour Itinerary
Dialogue 3 Enquiring about a Tour to Lushan Mountain
Supplementary Reading The Tourism Industry in China
Exercises
Unit Two Seeing in the Tourists
Text Welcome Speech
Dialogue 1 Meeting a Tour Group at the Airport
Dialogue 2 Meeting Tourists at the Railway Station
Dialogue 3 Meeting Tourists before Departing for a Tour
Supplementary Reading Skills of Reception
Exercises
Unit Three Hotel Accommodations
Text Star Hotels
Dialogue 1 Making Reservations
Dialogue 2 On the Way to the Hotel
Dialogue 3 Checking in
Supplementary Reading Hilton Hotels Corporation
Exercises
Unit Four At the Restaurant
Text Chinese Cooking
Dialogue 1 Making a Reservation for a Tourist Group
Dialogue 2 Recommending Dishes
Dialogue 3 Messing up the Order
Supplementary Reading Chinese Tea
Exercises
Unit Five Sightseeing
Text The Great Wall
Dialogue 1 Discussing the Itinerary to the Great Wall
Dialogue 2 On the Way to the Great Wall
Dialogue 3 Visiting the Great Wall
Supplementary Reading Chinese Gardens
Exercises
Unit Six Transportation
Text Transportation and Tourism
Dialogue 1 Choosing Means of Public Transportation
Dialogue 2 Booking Flight Tickets
Dialogue 3 Traveling by Air
Supplementary Reading Private Cars in China
Exercises
Unit Seven Traditional Chinese Festivals
Text Spring Festival
Dialogue 1 Couplets for the New Year
Dialogue 2 Paying a Lunar New Year's Visit
Dialogue 3 Setting off Firecrackers
Supplementary Reading The Moon Festival
Exercises
Unit Eight Chinese Customs
Text Folk Customs of China
Dialogue 1 Introducing the Customs of the Dragon Boat Festival
Dialogue 2 Talking about Minority Festivals
Dialogue 3 Talking about Gifts
……
Unit Nine Entertainment
Unit Ten Shopping
Unit Eleven Handling Problems
Unit Twelve Parting with the Tourists
Keys to Exercises
参考文献